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Title: |
Social Security Administration |
| Sub-title: |
Management and Service Challenges |
Search Result:
| Edited by: |
Helga Milner |
| ISBN10-13: |
1629489271 : 9781629489278 |
| Format: |
Hardback |
| Size: |
230x155mm |
| Pages: |
166 |
| Weight: |
.432 Kg. |
| Published: |
Nova Science Publishers, Inc (US) - November 2014 |
| List Price: |
194.99 Pounds Sterling |
| Availability: |
In Stock
Qty Available: 2 |
| Subjects: |
Social issues & processes : Political structure & processes |
| From a customer service perspective, the Social Security Administration (SSA) has set a standard for superior customer service among governmental agencies. It has historically received high marks from beneficiaries, and most Americans do not have to travel far to reach a SSA field office, where they can apply for benefits, become a representative payee for someone incapable of managing his or her finances, or apply for a name change after marriage. Yet continuing budget constraints, which began at the start of the decade, have forced SSA to make difficult decisions to reduce service to the public. At a time when Baby Boomers are retiring and filing disability and retirement claims at record numbers, SSA has shed 11,000 workers agency-wide over three years. This book discusses the reduction in face-to-face services at the SSA; provides a report on the policies and procedures for closing and consolidating field offices; long-term strategies for addressing key management strategies; and budget issues. |
| Table of Contents: |
| Preface; Reduction in Face-to-Face Services at The Social Security Administration; Statement of Bill Nelson, Chairman, Senate Special Committee on Aging. Hearing on ''Reduction in Face-to-Face Services at the Social Security Administration''; Statement of Nancy Berryhill, Deputy Commissioner for Operations, Social Security Administration. Hearing on ''Reduction in Face-to-Face Services at the Social Security Administration''; Testimony of Scott Hale, President, National Council of Social Security Management Associations. Hearing on ''Reduction in Face-to-Face Services at the Social Security Administration''; Testimony of Brenda Holt, Commissioner, Gadsden County, Florida. Hearing on ''Reduction in Face-to-Face Services at the Social Security Administration''; Testimony of Tammy DeLong, Medicare Specialist, Aroostook Area Agency on Aging. Hearing on ''Reduction in Face-to-Face Services at the Social Security Administration''; Report on Policies & Procedures for Closing & Consolidating Field Offices; Social Security Administration: Long-Term Strategy Needed to Address Key Management Challenges; (United States Government Accountability Office); Fiscal Year 2013 Inspector General Statement on the Social Security Administration’s Major Management & Performance Challenges; Social Security Administration (SSA): Budget Issues; Index. |
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